Refund Policy

We want you to be happy with PrismRetouch. Because credits are a digital good delivered instantly, refunds are handled as follows.

Eligible for a full refund

• Unused credit packs requested within 14 days of purchase. If no credits from the pack have been spent, we refund in full.
• Technical failures — if a retouch consumed a credit but we failed to deliver a usable result, the credit is restored to your balance automatically; contact us if it was not.
• Duplicate or erroneous charges are always refunded in full.

Not eligible

• Partially used packs (refunds are proportional at our discretion: unspent credits may be refunded at the pack's per-credit price).
• Dissatisfaction with the artistic style of a successful retouch — please use the free 3-photo trial to evaluate quality before purchasing.
• Requests made more than 30 days after purchase.

How to request

1. Email [email protected] from the address used at checkout.
2. Include the purchase date and plan (Starter / Pro / Max).
3. We reply within 2 business days; approved refunds reach your card within 5–10 business days via Dodo Payments.